Cigna aims to resolve all complaints fairly, consistently and promptly. If any of our members or policyholders have cause to complain we will seek to deal with concerns raised as effectively and quickly as possible.
Non-FCA complaints are those applicable to members of a trust. If you aren’t happy with our response to your complaint, you have the option of escalating the matter to the trustees of your plan.
FCA complaints are those where you have the option of escalating the matter to the Financial Ombudsman Service (FOS) if you aren’t happy with our response.
We will let you know which procedure applies to you when we acknowledge receipt of your complaint.
View our complaints procedures below:
Non-FCA complaint handling procedure
View the Non-FCA complaint handling guidelines here.