Account Executive (Dutch)
Greenock
Career Band: 2
The Position:
CIGNA International Expatriate Benefits (CIEB), a division of CIGNA International, is a
leading provider of group healthcare programmes for expatriate employees of large multinational
organisations and their families. With over 25 years experience in this field, we have
established businesses in the USA, UK, Spain, Germany, Switzerland, Benelux and the Middle East.
We are recruiting for an Account Executive to support the European based Client Managers in
all aspects of account maintenance, ensuring maximum effectiveness of internal administrative
processes and communication to guarantee optimum service to the client.
Main Duties / Responsibilities:
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Deliver a high quality of customer service to clients through service
calls and investigating and resolving service issues across an assigned s
ection of our portfolio.
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Participate in client visits to the European Service Centre and
occasionally accompany the Client Managers to Client Meetings
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Gather and analyse claims data.
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Develop non standard reporting as required by the Client Management Team
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Database Management
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Provide quotations and administration support for the Continuation plan
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Facilitate the renewal process in conjunction with the Client Management team
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Pro-actively manage and negotiate renewal for our small book rated groups
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Provide support to the European Sales team by ensuring that all new
business cases are implemented accurately and in a professional manner
Experience Required
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2 years experience in a team based environment preferred
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Experience of meeting tight deadlines and managing priorities
Skills:
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Ability to converse in Dutch and English
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Excellent communication skills, written and verbal
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Influencing and negotiating
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Works well under pressure
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Experience of collation of data and statistical analysis
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Good interpersonal skills
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Ability to take ownership
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Capable of prioritising workloads in order to meet tight deadlines
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Sound knowledge of excel and word
If you would like to apply, please submit a full and up to date
CV along with a covering letter to Margaret Buchan, HR Department,
CIGNA International, 1 Knowe Road, Greenock PA15 4RJ. Alternatively,
please apply online to UKRecruitment@CIGNA.com