International Eligibility Administrator
Greenock
Band 1
Purpose of the job/Key Objective:
Maintain accurate and precise eligibility records for CIGNA International clients,
ensuring quality in accordance with departmental standards and appropriate trade
sanctions. Issue membership literature in accordance with policy benefits and related
products Coordinate with Sales / Client Management Team regarding business inception
and renewals.
Requirements of the role:
- Maintain an accurate membership database, entering and regularly updating client eligibility information.
- Make appropriate decisions on area of cover for each enrolment
based on the member location and nationality and current trade sanctions.
- Liaise and coordinate with billing administrators / sales support
/ account managers or client on the inception or renewal of business
- Communicate directly with clients / billing administration / account
managers / sales support as necessary to ensure the accuracy of information received
and recorded.
- Respond direct to client regarding queries regulating to eligibility
or membership literature as necessary.
- Ensure the accurate and timely production of membership ID cards
and literature, dispatching as per agreement with client / broker & policy benefits.
- Provide detailed membership eligibility reports as and when required.
- Maintain accurate files for each client in respect of related products,
coverage and contacts.
Skills/attributes:
- Strong interpersonal skills with excellent written an communication skills
- Ability to organise, prioritise and manage workflow to meet individual
and team production standards
- Attention to detail, with high level of accuracy
- Ability to work under own initiative
- String customer focus with developed problem-solving abilities
and a proactive approach to proposing/implementing process improvements
- Good analytical skills
Experience required:
- At least 2 years within an office environment
- Data Management experience
- Quality/Audit experience
Education/professional qualifications required:
- Higher Grade English
- PC literate
- Solid knowledge of Excel and Word
- Educated to higher standard
If you would like to apply for this position, please submit a written application
in the form of a current CV and covering memo outlining your suitability for this role to Margaret Buchan, HR Department, CIGNA International, 1 Knowe Road, Greenock
PA15 4RJ. Alternatively, drop us an email to
UKRecruitment@cigna.com
Please note the closing date for applications is Friday 1st February 2008.