Client Management Executive – Dutch Speaker
Greenock
Band 2
Purpose of the job/Key Objective:
CIGNA International Expatriate Benefits (CIEB), a division of CIGNA International,
is a leading provider of group healthcare programmes for expatriate employees of
large multinational organisations and their families. With over 25 years experience
in this field, we have established businesses in the USA, UK, Spain, Germany, Switzerland,
Benelux and the Middle East.
We are recruiting for an Account Executive to support the European based Client
Managers in all aspects of account maintenance, ensuring maximum effectiveness of
internal administrative processes and communication to guarantee optimum service
to the client.
Requirements of the role:
- Deliver a high quality of customer service to clients through service
calls and investigating and resolving service issues across an assigned section
of our portfolio.
- Participate in client visits to the European Service Centre and
occasionally accompany the Client Managers to Client Meetings
- Gather and analyse claims data.
- Develop non standard reporting as required by the Client Management
Team
- Database Management
- Provide quotations and administration support for the Continuation
plan
- Facilitate the renewal process in conjunction with the Client Management
team
- Pro-actively manage and negotiate renewal for our small book rated
groups
- Provide support to the European Sales team by ensuring that all
new business cases are implemented accurately and in a professional manner
Skills/attributes:
- Ability to converse in English and Dutch
- Excellent communication skills, written and verbal
- Influencing and negotiating
- Works well under pressure
- Experience of collation of data and statistical analysis
- Good interpersonal skills
- Ability to take ownership
- Capable of prioritising workloads in order to meet tight deadlines
- Sound knowledge of excel and word
In order to be successful in this role you will need 2 years experience in a team
based environment and be used to meeting tight deadlines and managing priorities.
If you would like to apply, please submit a full and up to date C.V. along with
a covering letter to Margaret Buchan, HR Department, CIGNA International, 1 Knowe Road, Greenock
PA15 4RJ. Alternatively, please apply online to
UKRecruitment@cigna.com.