Our working environment

The culture at CIGNA is not just about the way we work. It is also about, who we are, how we feel about working for CIGNA, our future direction and what we stand for.

We are a market leading, customer focused service organisation built upon team work, openness and trust.

This belief, together with the dedication and commitment of our people has made us what we are today, and CIGNA is committed to staying that way.

We believe we will achieve this by caring for:

• Our Customers
• Our Colleagues
• Ourselves.

We ensure our customers receive service that is second to none, getting things right first time. Colleagues respect each other's opinions and feelings by listening and communicating openly. Individually we care by being professional, acknowledging our weaknesses and developing our talents.

CIGNA is also an Investor in People organisation. By becoming an Investor in People we are making a commitment from the top to develop all employees to achieve its business objectives.

The development of our people is also an integral part of our culture and our success. The main tool used for this is 'How Am I Doing', our appraisal process. This allows staff to agree objectives with their manager at the beginning of the year upon which they will be measured. It also provides the opportunity to create a development plan for the year which is followed up through the appraisal process. We encourage staff to meet with their managers on a quarterly basis to discuss their plan and objectives throughout the year to ensure any barriers can be addressed.